Recurring incident management
Stop rediscovering the same incident. Start closing the pattern.
Cadence connects to the tools your team already runs on, groups the incidents that keep coming back, gives each one an owner, and reports on resolution over time.
The problem underneath
Every incident gets closed. The pattern never does.
It arrives in three places at once
A ticket here, a thread there, an alert somewhere else. Each one is handled. None of them is connected to the last time it happened.
Nobody owns the pattern
Individual incidents have owners. The repeat behind them belongs to everyone, which means it belongs to no one.
Resolution is a feeling, not a record
You believe the fix worked. Without a record over time, you find out you were wrong the next time it fires.
What Cadence does
Four things, done properly, on top of the stack you already run.
Cadence is not another place to file work. It is the layer that notices the work repeating and holds someone to fixing it.
Connects to the tools you already have
Cadence reads from the systems your team already works in. Nothing moves, nothing is replaced, and nobody is asked to log incidents twice.
Surfaces recurring patterns
Incidents that look unrelated across tools get grouped into the pattern they actually belong to, so a repeat reads as a repeat and not as three new tickets.
Assigns owners
Every surfaced pattern gets a named owner. Not the shift that caught it, the person accountable for making it stop happening.
Reports on resolution over time
Cadence keeps the history, so you can see whether a pattern is closing out or quietly still running underneath the fix.
Walk through it against your own recurring incidents.
How it works
Connect, group, assign, review.
The loop runs whether or not anyone remembers to run it. That is the point of it.
- 01ConnectCadence reads incidents from the tools your team already uses. No migration, no parallel process.
- 02GroupRelated events across those tools are drawn together into the recurring pattern they belong to.
- 03AssignEach pattern gets a named owner who is accountable for the repeat, not just the latest occurrence.
- 04ReviewResolution is tracked over time, so the next review starts from a record instead of a recollection.
Your existing tools keep doing their job. Cadence reads across them and holds the pattern, the owner and the history in one place.
Ownership and reporting
A repeat with an owner behaves differently from a repeat without one.
- One name per pattern
- Ownership is assigned to the recurrence itself. When it fires again, it lands with the person who already has the context.
- A history, not a headline
- Cadence keeps every occurrence against the pattern, so you can read resolution as a line over time rather than a status on a card.
- Reviews that start from the record
- Walk into the operations review with what recurred, who owns it, and what has changed since last time already on the page.
Who it’s for
Operations and engineering leaders at mid-sized companies.
Big enough that incidents are spread across several tools and several teams. Not so big that anyone has a dedicated function whose whole job is watching for the repeat.
| Tool by tool | With Cadence | ||
|---|---|---|---|
| A repeat incident | Reads as a new ticket | Reads as an occurrence of a known pattern | |
| Who owns the pattern | Whoever is on shift | A named owner | |
| Evidence it was fixed | Closed tickets | Resolution tracked over time | |
| Where it lives | Split across tools | Across your tools, in one view |
A description of working method, not a claim about any other product.
Questions
The things leaders ask first.
Does my team have to change how they work?
No. Cadence connects to the tools you already have and reads from them. Your team keeps filing, alerting and discussing incidents exactly where they do today.
What does Cadence actually add on top of our tools?
Your tools are good at handling one incident. Cadence is about the second, third and fourth time it happens: grouping those occurrences into a pattern, giving the pattern an owner, and keeping a record of whether it is being resolved.
Who is the owner meant to be?
Whoever is accountable for making the recurrence stop. That is usually not the person who caught the latest occurrence, which is exactly why the assignment is explicit.
What does the reporting show?
Resolution over time, per pattern. Whether the number of occurrences is falling after a fix, or whether the pattern is still running underneath it.
Is this only for engineering?
It is built for operations and engineering leaders together. Recurring incidents rarely stay inside one function, which is part of why they go untracked.
What happens on a demo?
We walk through Cadence against the kind of recurring incidents your team is dealing with, and show how the pattern, the owner and the history would look for them.
Book a demo
Bring a recurring incident. We’ll show you what Cadence does with it.
Tell us which tools your team runs on and the kind of repeat that keeps coming back. We’ll walk through how Cadence connects, groups it, assigns it and reports on it.
- Built for operations and engineering leaders.
- Works on top of the tools you already have.
- No change to how your team files incidents.